I- PROPERTIES LAW & COPYRIGHT
Dunes & Desert works hard to provide its customers with quality online products. Thank you for respecting copyright of www.dunesdesert.com content.
All photos, texts and all other content, including but not restricted to general structure, sounds, logos, animated and still images of www.dunesdesert.com are the exclusive property of Dunes & Desert. Any reproduction and use, in whole or in part, by any means whatsoever, constitutes an infringement sanctioned by the Intellectual Property Code. Violators will be prosecuted.
II – GENERAL CONDITIONS OF SALE OF ALL DUNES & DESERT ACTIVITIES
1. Display & Publishing
a. For all products offered online, Dunes & Desert reserves the right to change online prices without notice.
b. For your comfort, prices displayed on our website are in Euros. They will however be charged in Moroccan Dirham (MAD) at the rate of the day of payment.
c. All prices stated on www.dunesdesert.com are accurate, errors and omissions excepted.
2. Product purchase
a. All activities are considered confirmed if the price has been paid in full by cash, by credit card or by bank transfer (transfer fees are the buyer’s responsibility).
b. All cancellations must be confirmed in writing to Dunes & Desert, by email at the address info@dunesdesert.com.
Cancellation fees / For a booking of 8 people or less :
No cancellation fee if the bookinmg is canceled at least 24 hours before departure time.
Cancellation fees / For a booking of 9 people or more:
Cancellation 30 days or more before departure : 10% fee (Service fee).
If between 15 and 29 days before departure : 25% cancellation fee.
If between 3 and 14 days before departure : 50% cancellation fee.
If between 2 days and departure time : The total price is due.
If your booking is for less than 9 people, you can amend your booking until 24 hours before your trip starts, without extra fee, if we have the availability. If less than 24-hour notice, there will be a 50% modification fee. If you have a booking for 9 people or more and you’d like to amend the date of your tour, please contact our office.
c. For online purchase, buyers must provide all details relevant to their activity: exact date, number of people, personal phone number (working while in Morocco), place of accommodation and room number. Dunes & Desert cannot in any way be held liable if the buyer or buyer do not provide all required information. No refund will be proceed if an activity doesn’t take place some information of the buyer were missing.
d. Dunes & Desert is showing availabilities online in real-time which allow customers to get instant confirmation. Dunes & Desert is putting all efforts to honour those confirmed bookings, but is keeping all rights to ament every booking within 48 hours after the payment if one availability appeared wrong. In that case, buyer will have to select another session/day (if available) or receive a full refund.
e. By purchasing an activity or any other products, the buyer acknowledges that all participants are in good enough physical condition to participate in the excursion or product they have purchased. By registering for an activity, the participant declares himself or herself to be fit enough to participate in the chosen activity. It is the responsibility of the participant to assess his own physical condition and to judge whether the chosen activity is appropriate for him or her. If the participant still believes himself or herself fit for the activity and supervisory staff subsequently consider for safety reason that the participant can not take part in the event or activity, no refund will be made. Consumption of alcohol or drugs, before or during the activity, is totally forbidden.
f. Each product data sheet clearly states what is included in and excluded from the price. Please refer to the description of each tour to see there what it includes. All that is not listed therein is considered an extra, for which the buyer or buyers will pay themselves.
g. Excursions are not systematically cancelled in case of rain, but may however be postponed if Dunes & Desert deems the safety of participants to be possibly compromised. Should the buyer not be able to attend a later excursion or activity, the buyer is entitled to a full refund.
3. Responsibility
a. Dunes & Desert asks all its customers to ensure they hold comprehensive travel insurance (medical expenses, repatriation expenses, theft and loss of baggage, etc…) for the extent of their stay in Morocco. Dunes & Desert holds a civil liability policy covering its professional responsibilities.
b. Anyone participating in the activities of Dunes & Desert is aware of the risks thereof and takes full responsibility for his or her acts. Dunes & Desert cannot be held responsible in case of accidents.
c. Anyone going for an activity with Dunes & Desert agrees to comply with all safety instructions by the supervisory staff designated for the excursions (before and during the trip), lest the activity be interrupted without refund.
d. Each client participating in the activities of Dunes & Desert is responsible for their personal belongings. Dunes & Desert cannot be held responsible for the loss or theft of personal belongings.
4. Disputes & Disagreements
a. Marrakech Court of Justice has sole competence to rule on any dispute or disagreement.
III – SPECIAL CONDITIONS
A / QUAD & BUGGY
a. Participants are required to complete and sign a liability waiver prior to departure. All participants are aware of risks linked to motor sports and agree that Dunes & Desert is acting in the best interest of all the participants. Therefore, participants agree in the fact that Dunes & Desert declines any responsibility in case of accident.
b. Minors aged 16 and over are eligible to drive a quad/buggy provided a parent (or guardian) has signed the contract for them in advance. An ID may be requested prior to departure.
c. Minors under 16 must participate in trips as passengers.
d. Only civil liability is included in our tour. Medical insurance are the responsibility of the participants, as well as all physical damage to machinery in case of accident with no third party involved.
B / HOT AIR BALLOON
a. Participants acknowledge the risks related to the practice of ballooning: dizziness, inclement weather, unscheduled landing, etc… If, once flying, participants wishing to not participate in the flight any more, no refund will be made.
b. Dunes & Desert or its service providers cannot be held responsible if their flight is canceled due to non- favorable weather conditions. In this case, if participants are not available to participate in another flight subject to availability, they will be refunded the full price paid.
c. Altitude and flight duration are not contractual. These may vary depending on weather conditions.
C / CAMELS, HORSES OR MULE RIDE.
a. Participants acknowledge the risks associated with the practice of activities performed with animals.
b. Only parents can decide whether a child is able to ride alone on an animal. Neither Dunes & Desert nor any of their providers may be held responsible for any event involving an unexpected animal reaction.
c. Animals may cause allergies. Dunes & Desert cannot be held responsible for consequences due to allergies. No refunds will be made due to allergies caused by animals. It is the responsibility of participants to know their personal allergies.
D / MOUNTAIN BIKING
a. Participants are required to complete and sign a liability waiver prior to departure.
b. Dunes & Desert and its suppliers undertaken to make available to its customers mountain bikes in good condition. Participants are hereby committed to taking good care of the equipment provided and return it at the end of the activity in the same state at the provided at the start of the excursion.
c. The client is committed to providing Dunes & Desert with all participants’ size (height) in centimeters so that Dunes & Desert can provide a suitable mountain bike. If wrong size is provided, no refund will be made in case of unavailability of a correct bike.
d. Customers confirm being in good enough physical condition to participate in biking activities subscribed.
E / TREKKING, DISCOVERY & COMBINED ACTIVITIES
a. Programs trips and tours offered are not contractual. For participants’ safety, routes and programs may be slightly modified at any stage.
b. The customer must read the product data sheet for the exact content of the relevant Dunes & Desert activity. Anything that is not listed there is not included.
c. Dunes & Desert is not responsible for weather conditions. All tours and activities are maintained in every case and no refund will be made.
F / SUP & KAYAK
a. Programs offered are not contractual as river conditions may vary significantly at very short notice. Programs may be slightly modified to ensure participants’ safety.
b. The customer must read the product data sheet for the exact content of the relevant Dunes & Desert excursion. Anything that is not listed there is not included.
c. Dunes & Desert is not responsible for weather conditions. All tours and excursions are maintained in every case and no refund will be made in case of rain.
d. Participants acknowledge the risks related to water activities. Dunes & Desert or its contractors cannot be held responsible for any accidents, regardless of the cause of the latter.
G / EVENTS
a. Programs offered are not contractual. It may happen that the agreed program is modified slightly.
b. The customer must read the product data sheet for the exact content of the relevant Dunes & Desert excursion. Anything that is not listed there is not included.
c. Dunes & Desert is not responsible for weather conditions. All events are maintained or adapted, and no refund will be made. If the programs are forced to change due to weather, any additional burden will not be borne by Dunes & Desert or its providers but will be invoiced to the customer.
IV – PRIVACY POLICY
Please find our Privacy Policy here.
V – LEGAL
Dunes & Desert is a limited company with capital of 100 000 MAD, registered at the Registre du Commerce de Marrakech.
Dunes et Desert
Headquarters: Douar Amzough el Kabli, Lalla Takerkoust, Marrakech, Morocco. Mailing Address: PO Box 2925 Principale, 40 000 Marrakech, Morocco.
Telephone : +212 (0)6 61 53 96 39
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